Frequently Asked Questions
Everything you need to know about shopping with Something Went Wrong.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-21 business days.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original condition and packaging. Please note that some clearance items may be final sale.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
What should I do if my item arrives damaged?
If your order arrives in less-than-perfect condition, please contact our support team within 48 hours of delivery with photos of the damage, and we will arrange a replacement or refund.